REFUND POLICY

Effective for all clients, including those receiving model pricing

 

Non-Refundable Services
All scalp micropigmentation (SMP) services, including sessions offered at model pricing, are non-refundable. Every treatment is performed with care, precision, and professionalism. However, individual healing and results may vary due to unique skin types and responses. While refunds are not issued, we are committed to working with you to achieve the desired outcome, including offering touch-up sessions when appropriate.

 

Consultation-Based Confidence
Your satisfaction is important to us. We encourage open communication before, during, and after your sessions. If you have concerns about healing or results, please reach out—we’re here to support you.

 

Deposit & Booking Policy

To reserve your SMP appointment at Croft SMP, a deposit is required at the time of booking. This ensures your time slot is held and allows us to prepare for your personalized treatment.

• Limited-Time Model Pricing Clients:
  A $500 refundable deposit is required. If you attend your appointment but decide not to proceed with treatment after consultation, your deposit will be refunded in full. No-shows or cancellations with less than 24 hours' notice will result in a forfeited deposit.

• Standard-Priced Clients:
  A 50% non-refundable deposit is required. This deposit is applied toward your total treatment cost and is non-refundable for no-shows or cancellations made within 24 hours of your scheduled appointment.

 

Cancellations
To cancel or reschedule without penalty, please notify us via email 24 hours in advance. This allows us to offer the time slot to another client.

 

Thank you for choosing Croft SMP—where precision meets transformation. We appreciate your trust and look forward to helping you feel confident and empowered.